RETURNS AND CANCELLATION POLICY
The website www.mumbaiindians.com/shop (“Platform”) is operated by Shopsense Retail Technologies Limited(“Company”), a company incorporated under the laws of India and having its registered office at 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar, Kondivita, Andheri East, Mumbai, Mumbai City, Maharashtra – 400093, India. The Company has obtained an exclusive license from Indiawin Sports Private Limited, the owner and promoter of the ‘Mumbai Indians’ professional twenty20 cricket team (“Team”), to operate a digital platform for the listing, exhibition and sale of official licensed products and/or merchandise in relation to the Team (“Products”). Pursuant thereto, the Company, through the Platform, seeks to facilitate the consolidated listing, exhibition and offering for sale of Products manufactured and sold by third parties (“Sellers”), to the users of this Platform (“Users”).
The terms ‘Company’ or ‘us’ or ‘we’ refer to Shopsense Retail Technologies Limited, the operator of the Platform. The term ‘you’ and ‘your’ refers to the Users.
The Company may, for improving the experience of the Users, publish concise and abbreviated informative posts about transacting on the Platform, including without limitation by way of publishing frequently asked questions in respect of returns and cancellation of the Products ordered on the Platform. It is clarified that in the event of a conflict between such informative posts and this Policy, this Policy shall prevail in respect of all matters which form the subject matter of this Policy.
The Company seeks to facilitate the listing, exhibition and offering for sale of the Products through the Platform, subject to the notices, terms, and conditions set forth in this Policy. Further, this Policy shall apply unless otherwise expressly provided and disclosed by the Company, and the applicable Seller in relation to specific Product/s listed on the Platform. The Company reserves the right to change or modify the terms stated in this Policy at any time without any prior intimation to you. All modifications will be posted on the Platform and will become effective immediately upon such posting to the Platform. Users are required to peruse and understand the terms of this Policy. The terms contained in this Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platform. Please review this Policy regularly to remain informed of any change.
Terms not defined herein will have the meaning ascribed to them in the Company’s Terms and Conditions of Use for the Platform, as available at www.mumbaiindians.com/shop
This Policy was last modified on April 5, 2022.
1. RETURNS AND CANCELLATION
You may place a request for return of a Product purchased by you under an Order, at the Platform’s dedicated page available at www.mumbaiindians.com/shop or by contacting the Platform’s customer support team at +91 79770 12345, within seven (7) days of the receipt of a Product (“Return Window”).
Reasons for eligible Return- A request for return of an Order may be placed only if the reason for seeking a return falls within the following categories (i) the Product is of a different size or specification from the Order, it being clarified that a minor variation in the colouration or colour-shade of the Product from the Order shall not be construed as constituting a difference in specification; or (ii) the Product suffers from a defect in workmanship or manufacture; or (iii) the Product is delivered in a damaged condition or in an unsealed condition or with the tampering of any seals applied by the Company/Seller against the Product packaging (each a “Defective Product”).
It is clarified that a request for return, except where the Product is a Defective Product, shall not be accepted with respect to the following Products (“Non-returnable Products”):
• Inner wear
• Any other categories specified from time to time, at the sole discretion of the Company in consultation with the Sellers.
In case of receipt of a Defective Product, you agree to notify the Company through the Platform of the receipt of such Defective Product, which notification shall be made against the Order under which such Defective Product has been delivered. You agree to make such notification within 48 hours of delivery of such Product and to provide any such additional information that may be requested by the Company/Seller at their discretion. In case you fail to notify the Company of a Defective Product within 48 hours of delivery of such Product, you shall be considered to have unconditionally accepted the Product and no return request or notification of Defective Product shall be accepted thereafter.
Upon receipt of a Defective Product notification and a request for return within the timelines specified herein, the Company shall consider the request for a return and on approval, the Company/Seller will arrange for a pick-up of the Product and shall provide you with options to schedule such pick-up. You agree that prior to approving a request for a return, the Company/Seller may contact you and make reasonable enquiries to ascertain and verify that the Product delivered was, at the time of delivery, a Defective Product. Upon confirmation of a pick-up option, you agree to make yourself available for the return of the Defective Product to the Company’s/Seller’s representative and shall return the Defective Product in the same condition as received (i.e., in the original condition, with the tags and packaging) together with the invoice received for such Defective Product. The Company’s/Seller’s representative may contact you in case of a rescheduling of the pick-up and you agree to reasonably cooperate with such rescheduling. In case a pick-up fails due to your absence or failure to return the Product in the same condition as received or any factor attributable to you, then the Company’s/Seller’s representative shall attempt once more to complete the pick-up in coordination with you and with your reasonable cooperation. In case such second attempt to complete the pick-up also fails due to your absence or failure to return the Product in the same condition as received or any factor attributable to you, then you will be deemed to have accepted the Defective Product as-is and the Company/Seller shall be under no obligation to accept or procure the return of the same, or refund any price or amount paid for the purchase of the same.
Subject to the Product returned passing the inspection and quality check carried out by the Seller, including specifically with respect to the Product having been returned as received, the amount paid for the Product under an Order will be returned, only into your source account or wallet, within 7 (seven) business days of completion of the inspection and quality check of the returned Product by the Seller at the Seller’s warehouse, which inspection and quality check shall be completed within 7(seven) to 10(ten) business days of the receipt of the Product at the warehouse. In the event that you have opted for cash on delivery, on the completion of inspection and quality check of the Product by the Seller, you bank account details will be requested and the amount paid for the Product under the Order will be credited to such bank account within 7 (seven) business days of your providing the details of your bank account. It is clarified that such refunds cannot be processed to any third-party account. Your name as registered on the Platform should match the name of the bank account holder, whose details you provide, and any mismatch in the information provided may result in a delay in the refund being processed.
Alternatively, you may be granted the option to receive a coupon of value equivalent to the amount paid for the Product, which coupon maybe used for the purchase of Products, offered for sale by the same Seller as that of the Product returned, on the Platform at a future date, it being understood that the use of the coupons shall be subject to the terms and conditions of the coupon; where you elect to receive a coupon, the same shall be made available to you on your account on the Platform or the email address associated with your account of the Platform, within 14 (fourteen) business days of the completion of the inspection and quality check of the Product returned at the Seller’s warehouse.
Save as provided for hereinabove, it is expressly clarified that the Company and Sellers do not offer and will not entertain any requests for the exchange/return/replacement of any Products purchased by you.
Return of Products shall not be entertained by the Company, at its sole discretion, if:
i. the Product has been used for reasons apart from checking fit and comfort. If Company is satisfied that the Product has been used for reasons apart from checking fit and comfort, Company shall reserve the right to reject the return of such Product;
ii. the Product has been washed;
iii. the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
iv. the serial number/IMEI number/bar code of the Product, as applicable, does not match Company/Seller’s records;
v. there are any dents, scratches, tears or any other damage to the Products or any part thereof;
vi. Company is satisfied that the Product has been rendered defective or unusable; or
vii. if the User in any way breaches this Policy.
You may place a request for cancellation of your order on the Platform, at the Platform’s dedicated page available at www.mumbaiindians.com/shop (where made available by the Company) or through your account on the Platform (where such option is made available by the Company) or through our customer support team at email@example.com or through such other means, as may be provided by the Company, at its discretion. Once your Order has been confirmed through issuance of an Order Confirmation, there can be no cancellation of or modification to the Order after the Product has been “picked up by the delivery executive” (“Cancellation Deadline”). However, the Company and the Seller may, at their discretion, and bearing no obligation to do so, entertain requests for cancellation or modification of an Order placed after the Cancellation Deadline.
Seller may, at their discretion, and bearing no obligation to do so, entertain requests for cancellation or modification of an Order placed after the Cancellation Deadline.
In the event you wish to request a cancellation for your Order post the Cancellation Deadline, you may reach out to our customer support team at firstname.lastname@example.org
It is clarified that where your request for cancellation submitted post the Cancellation Deadline is accepted, and the Order is out for delivery, then, the Company and/or Seller may give effect to such cancellation by permitting you to reject the Order.
The Company and/or the Seller reserves the right to cancel your Order at any time due to non-availability of the Product, restriction on sale of the Products due to change in law, suspicion of fraudulent activity or due to any other reason based on its sole discretion. If the Company/Seller cancels your Order or you cancel an Order before the Cancellation Deadline or the Company and Seller accept your request for cancellation after the expiry of the Cancellation Deadline, you will receive a refund of the amount into your source account or wallet within 7 (seven)- 10 (ten) business days from the time of Order cancellation.
Except in the case of return of Defective Products (in accordance with the terms of this Policy), there shall not be return, refund or cancellation in case of any BOGO (Buy One Get One) offers offered on the Platform.
2. APPLICABLE LAW
This Policy shall be governed by the laws of the Republic of India and the courts of Mumbai, India shall retain exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.
3. GRIEVANCE REDRESSAL
Any grievances relating to this Policy may be directed by you to the grievance officer of the Company who can be contacted at:
Name: Mehul Dave
Email Id: email@example.com
Additionally, you can reach our customer support team to address any of your queries/grievances through WhatsApp at +91 79770 12345 or through email at firstname.lastname@example.org
If You have any concerns, feedback, review or any request, you may contact the Company at Customer care email id: email@example.com